Sunday, June 5, 2016

Reaching Out For Help

My Sunday afternoon is one that totally sucks now.  I can't access the web.  I can't call an order a pizza.  I can't call 911 if I need to.  I can't access the services that I have paid for.  Yes, I am way pissed.  I will post this Email when I can.  You never know when the web will let me in.  Come on Fidelity... HELP!
Feeling a bit rough with technical problems!

---------- Forwarded message ----------
From: Daniel Griffing <>
Date: Sun, Jun 5, 2016 at 3:16 PM
Subject: Technical Problems

11:36 am, June 5, 2016

I have had service now for 3 months with Fidelity and during this period I have had a most unsatisfactory experience.  I have cable, Internet and phone service with Fidelity at a cost of almost $180 per month. I opted for the advertised maximum Internet as well as for the phone service as well.  The cable tv aspect has been ok, but the the services are 'terrible."

I am a 63 year old disabled widower who lives alone and depends upon a telephone immensely.  I would have called in stead of this Email if I did not have the fear of it dropping another call.

My phone service goes down on a daily basis when your Internet goes down, again on a daily basis.  There is a chronic problem with the Internet and the problem is not on my end.  I am not a novice when it comes to dealing with ISP's. 

My name is Daniel Griffing
Customer Number - {hidden from blog}

Download Speed: 9578 kbps (1197.3 KB/sec transfer rate)
Upload Speed: 5381 kbps (672.6 KB/sec transfer rate)
Latency: 36 ms
Jitter: 2 ms
6/5/2016, 10:32:06 AM

Model: TG882G
P/N: TG02DH7862
CMAC: 001DD3B7BA02

I must get this problem resolved today.  The Internet speed is nowhere close to the speed I am paying for... the elusive 125 MBPS.  The connectivity is pathetic.  The phone service is unacceptable.  

Granted, today is a Sunday and I do not expect a technician to physically come out today.  However, I do expect a technician to address this problem in person tomorrow. Heaven help Fidelity if I need to place an emergency 911 call and can't due to no service.  

I know that Fidelity can get along fine without me as a customer.  I will see if I can get along without Fidelity if my concerns are not dealt with.

Awaiting your response,

Daniel Griffing

Monday, June 6, 2011

Fidelity Communications: Mission Statement

mission statement
Mission Statement Banner
John Colbert - President

  John Colbert

We work hard, as a dedicated team, to provide a superior customer experience and innovative technologies that enhance our customers' lives. As we move into the future, our mission statement will be the beacon that we will follow - just as our founders did.

          - John Colbert, President of Fidelity Communications