My Sunday afternoon is one that totally sucks now. I can't access the web. I can't call an order a pizza. I can't call 911 if I need to. I can't access the services that I have paid for. Yes, I am way pissed. I will post this Email when I can. You never know when the web will let me in. Come on Fidelity... HELP!
Feeling a bit rough with technical problems! |
---------- Forwarded message ----------
From: Daniel Griffing <americanaardvark@gmail.com>
Date: Sun, Jun 5, 2016 at 3:16 PM
Subject: Technical Problems
To: helpdesk@fidelitycommunications.com
11:36 am, June 5, 2016
I have had service now for 3 months with Fidelity and during this period I have had a most unsatisfactory experience. I have cable, Internet and phone service with Fidelity at a cost of almost $180 per month. I opted for the advertised maximum Internet as well as for the phone service as well. The cable tv aspect has been ok, but the the services are 'terrible."
I am a 63 year old disabled widower who lives alone and depends upon a telephone immensely. I would have called in stead of this Email if I did not have the fear of it dropping another call.
My phone service goes down on a daily basis when your Internet goes down, again on a daily basis. There is a chronic problem with the Internet and the problem is not on my end. I am not a novice when it comes to dealing with ISP's.
My name is Daniel Griffing
Customer Number - {hidden from blog}
Download Speed: 9578 kbps (1197.3 KB/sec transfer rate)
Upload Speed: 5381 kbps (672.6 KB/sec transfer rate)
Latency: 36 ms
Jitter: 2 ms
6/5/2016, 10:32:06 AM
ARRIS
Model: TG882G
P/N: TG02DH7862
SN: C7WBSMABL542069
CMAC: 001DD3B7BA02
MTA-MAC: 001DD3B7BA03
WAN-MAC: 001DD3B7BA04
I must get this problem resolved today. The Internet speed is nowhere close to the speed I am paying for... the elusive 125 MBPS. The connectivity is pathetic. The phone service is unacceptable.
Granted, today is a Sunday and I do not expect a technician to physically come out today. However, I do expect a technician to address this problem in person tomorrow. Heaven help Fidelity if I need to place an emergency 911 call and can't due to no service.
I know that Fidelity can get along fine without me as a customer. I will see if I can get along without Fidelity if my concerns are not dealt with.
Awaiting your response,
Daniel Griffing