My Sunday afternoon is one that totally sucks now. I can't access the web. I can't call an order a pizza. I can't call 911 if I need to. I can't access the services that I have paid for. Yes, I am way pissed. I will post this Email when I can. You never know when the web will let me in. Come on Fidelity... HELP!
Feeling a bit rough with technical problems! |
---------- Forwarded message ----------
From: Daniel Griffing <americanaardvark@gmail.com>
Date: Sun, Jun 5, 2016 at 3:16 PM
Subject: Technical Problems
To: helpdesk@fidelitycommunications.com
11:36 am, June 5, 2016
I have had service now for 3 months with Fidelity and during this period I have had a most unsatisfactory experience. I have cable, Internet and phone service with Fidelity at a cost of almost $180 per month. I opted for the advertised maximum Internet as well as for the phone service as well. The cable tv aspect has been ok, but the the services are 'terrible."
I am a 63 year old disabled widower who lives alone and depends upon a telephone immensely. I would have called in stead of this Email if I did not have the fear of it dropping another call.
My phone service goes down on a daily basis when your Internet goes down, again on a daily basis. There is a chronic problem with the Internet and the problem is not on my end. I am not a novice when it comes to dealing with ISP's.
My name is Daniel Griffing
Customer Number - {hidden from blog}
Download Speed: 9578 kbps (1197.3 KB/sec transfer rate)
Upload Speed: 5381 kbps (672.6 KB/sec transfer rate)
Latency: 36 ms
Jitter: 2 ms
6/5/2016, 10:32:06 AM
ARRIS
Model: TG882G
P/N: TG02DH7862
SN: C7WBSMABL542069
CMAC: 001DD3B7BA02
MTA-MAC: 001DD3B7BA03
WAN-MAC: 001DD3B7BA04
I must get this problem resolved today. The Internet speed is nowhere close to the speed I am paying for... the elusive 125 MBPS. The connectivity is pathetic. The phone service is unacceptable.
Granted, today is a Sunday and I do not expect a technician to physically come out today. However, I do expect a technician to address this problem in person tomorrow. Heaven help Fidelity if I need to place an emergency 911 call and can't due to no service.
I know that Fidelity can get along fine without me as a customer. I will see if I can get along without Fidelity if my concerns are not dealt with.
Awaiting your response,
Daniel Griffing
Apparently they tried to call me but, of course, my phone service is out! Gropund control to major Tom1
ReplyDeleteOn Sun, Jun 5, 2016 at 7:12 PM, Jerod Hollingshead wrote:
Hi Daniel, Sorry we missed you when we called back, If you know a good time for us to call please reply and we will call you again as soon as possible.
I responded to his Email and this is what I have said...I have tried using my phone today to call you, but every time I get cut off here on my phone when the Internet shuts off. Please, give me a time when there will be a technician here at my home. Thank you
ReplyDelete